I’m sitting in a black chair connected to about ten others.
In front of me is Ducky’s. Behind me is Bay & Tea Company and the CNBC
smartshop. To my right: Auntie Anne’s. And to my left is Starbucks. Now, what
place would have five different restaurants so close together? A mall? An
airport? Well, I am at Tampa International Airport. And now, my flight has been
delayed. Thanks Tampa storms. But, you could say it’s a place foodies want
their flights to be delayed.
How do people choose which restaurants they want to eat at
over layovers? Whether it’s a quick hour layover or a long three-hour layover,
you want people to come to your place. Now, how do you attract the antsy,
focused passengers that just want to get to their final destination?
You have to know who your target audience is. The layover
crowd can be quite different. Are you looking for those families that head
straight to the food court and the small convenience stands that run along the
edges of the hallways? Or are you targeting the kind of person or group that
likes to hunker down and have a few beers and appetizers between flights? These
would definitely be businessmen and businesswoman who have experience with the
layover situation.
What do they want? Well, people in the business-world need outlets
on outlets on outlets. They’re throwing back a few beers, munching on some
spinach and artichoke dip, and sending some emails. And they are drinking some
beer so you probably should throw some sports on a couple T.V.’s and maybe some
news channels, too.
Those who travel for business often fly through the same
airports to the same final destination. You want loyal customers. You want
customers that come back every time they are in that airport. You want them to
tell their colleagues about their awesome experience and that awesome, unique
beer they had. So, don’t go cheap. Spend a little more to get a little more.
I’m still sitting here at the Tampa airport and yes; my
flight has been delayed because of the torrential downpour that magically
appeared (but what’s new, right?). According to thrillest.com, Tampa
International Airport is ranked 56th when it comes to having the
best food and drinks in the United States. I’d say that’s pretty good. I have now
convinced myself to walk the hallways to see what options there are. Now, what
restaurant suits a 21-year-old college girl who just wants to get home to
Virginia for the weekend? I’d sure like to be in the #1 ranked Dallas/Fort
Worth International Airport.
Sources: https://www.thrillist.com/eat/nation/best-airports-for-food-and-drink-best-american-airports-for-eating